Sales Without Selling - Part 2 - The Right Passion, ahem, Person

Let's review what was covered before going further. The previous entry covered how the best sales is done without the customer ever knowing they were being sold. "Smell this perfume", "taste this appetizer", "try this cleaner": All ways to sell (if done properly) without selling. Bonus points if you can do it with nothing ever being said.

But how in the world do you get a team of people who can do that on a regular basis?

With a lot of patience, practice, research, and, yeah, time. Not to say that you'll be sailing the glistening seas of sales nirvana immediately following, but it will get you on the right path.

Hiring is a pretty complex process. Here I thought you read a resume, discussed it, interviewed, and either hired or passed on that person. Sure, now add lots of other steps in-between.

When we thought of how we wanted our Connection Development Agents to approach community businesses, we quickly realized that we talk about our offerings not as sales people, but as passionate citizens. So anyone working for us has to have the passion too.

And that, you cannot train.

So, is the resume check sufficient? Nope. For now, let's skip over the skills and qualifications assessment (which we perform differently as well) to what we can call step one:

• Do they have the vision, the passion?
• Are they open to learning about sustainability and community improvement?
• How does that passion appear when talking to someone they just met?

Yes, that is step one. We are a social enterprise, and everyone involved must truly care for it to succeed. A sales person visiting a retail establishment is not what we want, nor can ever use.

A passionate member of the community aiming to help another resident in building a more sustainable world isn't selling. They're making a difference.

And that's not easy to explain in a "Help Wanted" ad.